DEPARTMENT OF PUBLIC SERVICE AND ADMINISTRATION

PUBLIC SERVICE REVIEW REPORT

1999/2000

Contents

FOREWORD
EXECUTIVE SUMMARY
CHAPTER I  - Introduction
CHAPTER 2 - Legal and Historical Overview
CHAPTER 3 - Changing Form and Composition of the South African Public Service
CHAPTER 4 - Review of Personnel Expenditure
CHAPTER 5 - Contextualising Service Delivery
CHAPTER 6 - Challenges for Improving the Management and Performance of the Public Service
CHAPTER 7 - Towards a Learning Society

Tables and Figures

LIST OF FIGURES

Figure 3.1: Breakdown of total Public Service into Provincial Administrations and National Departments
Figure 3.2: Change in size of Public Service locations between 1996 and 1999
Figure 3.3: The changing contribution of the Public Service to regional employment
Figure 3.4: Public Service distribution over sectors
Figure 3.5: Racial composition of the South African Public Service
Figure 3.6: Gender composition of sectors
Figure 3.7: Racial composition of sectors
Figure 3.8: Skills level breakdown per racial group
Figure 3.9: Skills composition at the various sectors
Figure 3.10: Age profile of South African Public Service
Figure 3.11: Age profile per sector
Figure 4.1: Growth in spending and personnel costs
Figure 5.1: Citizens satisfaction with National Government

LIST OF TABLES

Table 3.1: Distribution of personnel over provinces and national departments
Table 3.2: Sectoral composition of the public service
Table 3.3: Employment by sector, 1999
Table 3.4: Percentage change in racial distribution of the Public Service between 1996 and 1999
Table 3.5: Distribution of the Public Service by race and skills level, 1999
Table 3.6: Provincial skills levels breakdown of the Public Service (percentage)
Table 3.7: Breakdown of the South African Public Service according to the age of the Public Service
Table 4.1: Salaries in elementary jobs in the formal sector, 199
Table 4.2 Growth in real terms of expenditure on home-owner allowance and medical aid and on pensions
Table 4.3: Overtime by sector, 1999
Table 4.4: Ghost workers and related expenditure in the Northern Province
Table 5.1: Distribution of services by population group of head of household, 1996
Table 5.2: Type of dwelling by population group of head of household
Table 5.3: What are the most important problems facing this country that government ought to address?
Table 5.4: Services delivered by the Department of Home Affairs, 1994
Table 5.5: Access to basic water supply since 1994
Table 5.6: Access to housing, 1996 - 1998
Table 5.7: Positive ratings of government performance
Table 5.8: Summary findings of three review reports