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Book online to avoid queues at customer offices


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Book online to avoid queues at customer offices

City of Cape Town
Photo by Reuters

3rd February 2023


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/ MEDIA STATEMENT / The content on this page is not written by, but is supplied by third parties. This content does not constitute news reporting by

The City encourages residents to use its Online Booking System to get ahead of the queue at City Walk-In centres. More than 5 000 customers have made use of the booking system since its launch. Eskom’s load-shedding, especially at the higher stages, unfortunately has an impact on City office operations, which results in longer queues at some offices. Residents are urged to phone ahead to see if load-shedding is affecting operations. Please make use of the online booking system to get ahead of the queues or use eServices where possible. Read more below: 

‘In 2022, the City launched its innovative and easy to use Online Booking System, which has assisted more than 5 288 residents at offices across the metro thus far.


‘The City’s customer offices across the metro are experiencing an increase in the number of customers in queues at certain times, primarily due to Eskom’s load-shedding.  Electronic equipment used to process transactions at some City customer offices are offline during periods of load-shedding. The City is looking at all feasible solutions to assist with the supply needs at offices. While we find solutions, we ask that residents plan their visits in advance or phone ahead to avoid any long queues. 

‘Offices that are not affected as much by load-shedding are Liberty Promenade Mall, Lansdowne Corner, Table Bay Mall , Cape Town Civic Centre, Bellville Municipal Complex, Durbanville Municipal office and Lentegeur Civic Centre. The majority of customers are visiting these offices during load-shedding. This is subsequently increasing customer volumes and queues. 


‘For residents who cannot make their way to a customer office, we encourage them to register for the City’s eServices, which is convenient, easy to use and will assist them in managing their municipal affairs from home,’ said the City’s Mayoral Committee Member for Finance, Councillor Siseko Mbandezi. 

Residents may access the online booking system at to book an appointment.

Follow five easy steps and make your booking:

Visit the City’s website:

Select your Customer Office

Select a service (e.g. account queries/payment, vehicle licensing/registration)

Select a date and time for your booking

Enter your contact details

Customers will receive an SMS and email confirmation with their appointment reference, which will be required and checked on the day of the appointment. 

See this short YouTube video:

Checking in: Once the resident arrives at the Walk-in Centre where the booking has been made, the booking reference number must be inserted on the touch screen terminal to receive their Queue Management System (QMS) ticket. The next available City consultant will then call the QMS number. 

It is important to note that bookings will only be valid from 15 minutes before and 15 minutes after the appointment time. Bookings are automatically cancelled when the customer misses the 15-minute window.


To register for eServices visit:

For motor vehicle registration and licensing assistance:

For municipal and City rental payments:

Online: or

EFTs: Select the City as a bank-listed beneficiary. Use only your nine-digit municipal account number as reference

Retailers: Shoprite, Checkers, USave, Pick n Pay, PEP, Ackermans, Lewis, Top It Up, Woolworths and selected Spar shops

ATM: Contact your bank to add the City as an ATM beneficiary

For more information contact the City’s Customer Call Centre on: 086 010 3089 or email us at   



Issued by: Media Office, City of Cape Town



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