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The Presidential Hotline, announced by President Zuma during the election campaign and in the State of the Nation address and Presidency Budget Vote earlier this year, will start operating on Monday, 14 September 2009.
Public liaison officers in the Union Buildings call centre will start handling calls and responding to public inquiries from 9h00 tomorrow.
Members of the public will be able to lodge their queries by dialling the toll-free hotline number, 17737, as announced by President Zuma at the rally in Matatiele today. The next few weeks will be spent perfecting the service and ensuring that all technical and operating aspects work efficiently.
The hotline and public liaison staff in the Presidency will be backed by 43 newly-assigned Public Liaison Officers in all government departments and Offices of Premiers. They will have the responsibility of following up the public enquiries and complaints lodged, and ensure that all are attended to efficiently. The provinces are expected to establish similar services, and to create a forum that includes liaison officers for each municipality so that the service is taken to local government level, including rural municipalities and districts.
The hotline and public liaison service aims to encourage an all-round improvement in citizen care and liaison and introduce a culture of putting the citizen first in all government departments as well as municipalities, as part of the President's directive to create an interactive, accessible and responsive government.