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 African Airways (SAA) wishes to advise its customers that due to adverse weather conditions associated with “Hurricane Sandy”, it has taken a decision to cancel its flight operations into and out of New York and Washington in the United States (US).
 
The flights that are affected are the following:
 
New York
SA 203  28 October          Johannesburg to New York
SA204   29 October           New York to Johannesburg
 
Washington
SA 207  28 October          Johannesburg to  Washington
SA208   29 October           Washington to Johannesburg
 
The cancellation is effective immediately and will affect SA203 which was scheduled to depart Johannesburg for New York at 21:25 tonight. SAA would like to apologise to its customers for any inconvenience caused by these flight cancellations. It goes without saying that the safety of SAA passengers and crew remains the airline’s main priority.
 
SAA ticketed customers affected by the New York and Washington flight cancellations will be offered assistance either via the airline’s Call Centres, City Ticket Offices, Airport Ticket Offices or the travel agent they have booked with. Customers will be able to rebook on the next available flight (same cabin / same booking class) subject to space availability. The following options are available to customers:
·         a full refund;

·         a waiver of all date and flight change fees; and

·         a waiver of all cancelation and administration fees.


Customers must note that:
·         this allowance will apply to South African Airways tickets only, i.e. 083 ticket numbers and not on any other airline tickets or separate tickets held; and

·         the offer must be taken up and tickets re-issued through an SAA office by 31 October 2012. If customers are opting to travel on a later date such travel must commence on/before 02 November 2012.