Date: 19/10/2006
Source: Eastern Cape Provincial Government
Title: Jajula: Emergency Medical Service Turnaround Project
Speech by the Eastern Cape MEC for Health, Nomsa Jajula, at the launch of the Emergency Medical Services (EMS) turnaround project held in East London
At the beginning of the year, the Department of Health's EMS embarked on a Strategic Turnaround Plan that will revolutionise the methodology and performance of the EMS in this province.
Within a three year period responses to medical emergencies in the Eastern Cape will have undergone a remarkable change. Clients in both urban and rural areas will be able to associate with a more efficient and effective service. The Strategic Turnaround Plan is aimed at capacitating our human resource landscape within this project, the emergency vehicle fleet will be increased and the ambulance control centres will be upgraded to be able to keep track of emergency vehicles.
The Department is committed to this turnaround plan and has committed over R500 million in the next three years in order to be able to provide an emergency services that will cater much more efficiently for the needs of our people.
The Department launched a Communication and Marketing Programme earlier in the year that promoted several messages through various newspapers and radio stations to communities in the Eastern Cape.
A synopsis of deliverables is as follows
Change management: The purpose of change management is to facilitate the in-house transformation of attitudes and opinions and to promote the acceptance of new processes and systems by our staff in order to deliver a customer based service to our people. The change management process of course is aligned to the broader change management framework of the Department as a whole.
As part of this project, induction courses will be undertaken for all our Emergency Medical Services personnel facilitated by our Training and Development section.
Some of the milestones in this project include the following:
* installation of a Computerised Aided Dispatch (CAD) System in five Metro Control Centres
* at the beginning of August, the Superintendent-General met with all the relevant stakeholders and it was recommended that staff wellness programmes be made available to as many officials as possible
* fleet management systems are to be fitted with Global Positioning Satellite Tracking. It is anticipated that the amount of abuse of vehicles will decline with the implementation of satellite tracking
* a critical component of this whole exercise is the filling of vacant positions and striving towards reaching national targets over time. The recruitment process was decentralised and each metro has taken responsibility for recruitment in their respective areas. Over the next three years we are targeting to recruit and train 6 293 officials in the different categories; those being general personnel, management and administration and operational staff
* on the resources side, we shall acquire, 325 ambulances, 33 patient transport vehicles, and a further 33 rescue vehicles.
In terms of public awareness, a media strategy and roll-out plan was developed and at the end of June, and a media breakfast briefing was arranged to brief the media on the messages that were to be communicated and marketed to the communities in the Eastern province. The Department has requested and still is calling upon the media's support to strengthen the message of hope to the public in general.
In line with the expectations and the mandate of the Department of Health's role in the 2010 World cup, we are expected to deliver a first class health service, especially in critical areas like EMS, patient transport and dealing with trauma matters emanating from accidents and related issues.
At this point I need to emphasise, Programme Director that EMS is the interface between communities and primary health care services and hospitals in times of crisis. We are working hard to improve this service during this financial year.
It is against this background that I am pleased to announce that here today we are unveiling 40 new ambulances to be distributed throughout the province. In closing I want to express my appreciation to the management and staff of the emergency services in the efforts that have been made thus far and trust that you will up the tempo in turning around our emergency services in the Eastern Cape.
Thank You.
Issued by: Department of Health, Eastern Cape Provincial Government
19 October 2006
Source: Eastern Cape Provincial Government
Title: Jajula: Emergency Medical Service Turnaround Project
Speech by the Eastern Cape MEC for Health, Nomsa Jajula, at the launch of the Emergency Medical Services (EMS) turnaround project held in East London
At the beginning of the year, the Department of Health's EMS embarked on a Strategic Turnaround Plan that will revolutionise the methodology and performance of the EMS in this province.
Within a three year period responses to medical emergencies in the Eastern Cape will have undergone a remarkable change. Clients in both urban and rural areas will be able to associate with a more efficient and effective service. The Strategic Turnaround Plan is aimed at capacitating our human resource landscape within this project, the emergency vehicle fleet will be increased and the ambulance control centres will be upgraded to be able to keep track of emergency vehicles.
The Department is committed to this turnaround plan and has committed over R500 million in the next three years in order to be able to provide an emergency services that will cater much more efficiently for the needs of our people.
The Department launched a Communication and Marketing Programme earlier in the year that promoted several messages through various newspapers and radio stations to communities in the Eastern Cape.
A synopsis of deliverables is as follows
Change management: The purpose of change management is to facilitate the in-house transformation of attitudes and opinions and to promote the acceptance of new processes and systems by our staff in order to deliver a customer based service to our people. The change management process of course is aligned to the broader change management framework of the Department as a whole.
As part of this project, induction courses will be undertaken for all our Emergency Medical Services personnel facilitated by our Training and Development section.
Some of the milestones in this project include the following:
* installation of a Computerised Aided Dispatch (CAD) System in five Metro Control Centres
* at the beginning of August, the Superintendent-General met with all the relevant stakeholders and it was recommended that staff wellness programmes be made available to as many officials as possible
* fleet management systems are to be fitted with Global Positioning Satellite Tracking. It is anticipated that the amount of abuse of vehicles will decline with the implementation of satellite tracking
* a critical component of this whole exercise is the filling of vacant positions and striving towards reaching national targets over time. The recruitment process was decentralised and each metro has taken responsibility for recruitment in their respective areas. Over the next three years we are targeting to recruit and train 6 293 officials in the different categories; those being general personnel, management and administration and operational staff
* on the resources side, we shall acquire, 325 ambulances, 33 patient transport vehicles, and a further 33 rescue vehicles.
In terms of public awareness, a media strategy and roll-out plan was developed and at the end of June, and a media breakfast briefing was arranged to brief the media on the messages that were to be communicated and marketed to the communities in the Eastern province. The Department has requested and still is calling upon the media's support to strengthen the message of hope to the public in general.
In line with the expectations and the mandate of the Department of Health's role in the 2010 World cup, we are expected to deliver a first class health service, especially in critical areas like EMS, patient transport and dealing with trauma matters emanating from accidents and related issues.
At this point I need to emphasise, Programme Director that EMS is the interface between communities and primary health care services and hospitals in times of crisis. We are working hard to improve this service during this financial year.
It is against this background that I am pleased to announce that here today we are unveiling 40 new ambulances to be distributed throughout the province. In closing I want to express my appreciation to the management and staff of the emergency services in the efforts that have been made thus far and trust that you will up the tempo in turning around our emergency services in the Eastern Cape.
Thank You.
Issued by: Department of Health, Eastern Cape Provincial Government
19 October 2006
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