"There have not been as many requests to use it as there could be," Klaaren, of the University of the Witwatersrand, told a South African Human Rights Commission conference in Johannebsurg.
The conference is reviewing the first decade of democratic governance in South Africa from a human rights perspective.
Klaaren said while use of the act could empower people to fight for rights, ranging from state delivery to private sector transparency, there had been low user demand.
The act had been mainly used by non-governmental organisations pursuing points of principle.
The conference heard that the act had been used in investigating money laundering by bodies corporate.
Commenting on changes in approaches to access to information in the last 10 years, Klaaren said most praise went to the SA National Defence Force while other security and law enforcement agencies' records deserved less praise. - Sapa
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