The Unemployment Insurance Fund has relaxed adherence to its processes by allowing claims to be paid without mandatory source documents for those clients who are already receiving payment benefits from the Fund.

Clients who are receiving unemployment insurance benefits are normally expected to go to  Labour Centres on a monthly basis to sign a continuation form, which serves as proof that the client is still unemployed.

To avoid movement and reduce contact, clients will be contacted via short message service (sms) functionality for them to confirm unemployment status and banking details. The sms functionality will only be implemented in the lockdown period.

New claims applications for normal UIF benefits such as unemployment (reduced work time), maternity, illness, adoption, and parental can be sent either by email or fax

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Issued by Department of Employment and Labour