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The City’s Customer Office load-shedding readiness roll out plan is on track with 22 Customer Offices installed with back-up power supply during Eskom’s load-shedding. In recent months, the City installed generators, inverters and photovoltaic (PV) solar systems at various City facilities to ensure offices remain operational. Read more below:

Eskom’s nonstop load-shedding, especially at the higher stages, has an impact on the service offering at City Customer Offices. Over recent months, the City has been working hard to ensure that a number of City facilities, including Customer Offices, have back-up power supply during load-shedding.

‘The City’s load-shedding readiness roll out plan has been making steady progress and we have installed various power supply systems at a number of customer facing offices.  We are pleased with the progress of the roll out at the offices and Walk-In Centres thus far and we will continue to seek ways to make our facilities even more resilient, where possible.

‘A number of our Walk-In Centres were fitted with generators, inverters as well as solar PV systems over recent months. We have identified customer offices where additional electricity supply is required for their operations, and we are investigating all options to assist with their specific supply needs.

‘The City thanks all teams for making this project possible, especially as we approach the busy customer office season. This roll out is one example of the City’s commitment to improve and enhance our service offering to residents. We look forward to rolling out more back up supply systems to additional customer offices in the coming months,’ said the City’s Mayoral Committee Member for Finance, Councillor Siseko Mbandezi.

‘All of these efforts to keep the lights on at our facilities are about service delivery and ensuring that we mitigate any interruptions that may delay delivering services to the communities we serve. As an organisation, we will continue in our efforts to provide productive working environments for our staff throughout our operational hours. This in turn translates to uninterrupted City services for residents,' said the City's Mayoral Committee Member for Corporate Services, Alderman Theresa Uys.

Municipal accounts may be paid at any Shoprite/Checkers, Pick n Pay, PEP, Woolworths, USave, Ackermans, Lewis, Top It Up and selected Spar shops. Online payments may be made at www.powertime.co.za or www.easypay.co.za, and motor vehicle licences may be renewed online at https://eservices.capetown.gov.za/

For account payments:

• Online: www.Easypay.co.za or www.powertime.co.za

• EFTs: Select the City as a bank-listed beneficiary. Use only your nine-digit municipal account number as reference

• Retailers: Checkers, Pick n Pay, Shoprite, Spar and Woolworths

• e-Services: Use the City’s online e-services portal

• ATM: contact your bank to add the City as an ATM beneficiary

Register on e-Services

• Renew vehicle licences

• Submit water/electricity readings

• Pay municipal accounts online (debit order payment option, only)

• View current account and account history

• Apply to receive accounts via email

• Log service requests

To register for e-Services visit: https://eservices.capetown.gov.za/

Since 1 July 2022, the City has switched to Pay@ as the new online and retailer third-party service provider for fine payments. 

Motorists are advised that fines and warrants can now be viewed and paid online at https://www.paythat.co.za/ – this includes fines pre-dating 1 July 2022.

Other electronic payment methods are available by:

·       Card: VISA, Mastercard 

·       EFT: ABSA, FNB, Nedbank, Capitec, Standard Bank 

·       Scan to Pay: Masterpass, Snapscan, Zapper, FNB, Nedbank, ABSA 

In the event that a motorist wants to pay their fines in person at a retailer, they can pay at selected Spar shops, if the fine pre-dates 1 July 2022.

Fines issued as from 1 July 2022 can be paid at selected Spar shops, as well as Ackermans, Builder’s Warehouse, Game, Makro, PEP, Pick n Pay and Shoprite/Checkers Money Market kiosks.

Make a Walk-in Centre online booking:

·       Visit the City's website: https://www.capetown.gov.za/City-Connect/Book/walk-in-centre-bookings/how-to-make-a-walk-in-centre-booking or https://bookings.capetown.gov.za

·       Select your Customer Office

·       Select a date and time for your booking

·       Enter your contact details

·       Customers will receive a SMS and email confirmation with their appointment reference, which will be required and checked on the day of the appointment

Checking in: Once the resident arrives at the Walk-in Centre where the booking has been made, the booking reference number must be inserted on the touch screen terminal to receive their Queue Management System (QMS) ticket. The next available City consultant will then call the QMS number.

It is important to note that bookings will only be valid from 15 minutes before and 15 minutes after the appointment time. Bookings are automatically cancelled when the customer misses the 15-minute window.

Issued by The City of Cape Town