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City boosts digital engagement with the public, Mayor calls for innovation


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City boosts digital engagement with the public, Mayor calls for innovation

Image of Cape Towm Mayor Geordin Hill-Lewis
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Cape Towm Mayor Geordin Hill-Lewis

3rd February 2023


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/ MEDIA STATEMENT / The content on this page is not written by, but is supplied by third parties. This content does not constitute news reporting by

Following a successful two-year pilot to source innovative ideas from a wide range of stakeholders, the City of Cape Town is proud to announce exciting changes to the City’s Collaboration Platform, which will form part of the suite of digital engagement channels available to the public. Read more below:

The City recognises that great ideas can be sourced from a variety of stakeholders, including employees, residents, businesses, NGOs, and civil society. The Collaboration Platform will enhance e-participation between the public and the City on a range of topics presented on the Platform. It will promote innovative, design-led approaches to service delivery and effective engagement with members of the public on matters that affect them.  The Platform is a means for crowd-sourcing great ideas from the public for both public participation and innovation related topics. 


In this way, the public can get involved in decision-making processes of the City via the Collaboration Platform’s seamless user experience. Registered users will also be able to interact on the platform by sharing innovative ideas, commenting, and voting on the submissions of others.

‘We are striving to promote a culture of openness and innovation, and to actively engage Capetonians on ideas that can help us rise to the challenges facing our city.  The Collaboration Platform is another step towards digital government, and offers the exciting prospect of crowd-sourcing innovative ideas from the public, and up-voting the best ones.


‘Cities across the world are demonstrating how collaborative technologies and idea management systems can enable a deeper understanding of the needs of residents. We hope to build constructive relationships with various stakeholder groups via these user friendly platforms as we work towards our long-term vision of building a City of Hope for all,’ said Mayor Geordin-Hill-Lewis. 

The Platform can be accessed via the City’s website and residents are encouraged to visit it regularly to check for announcements around new topics.

The pilot facilitated some successful public engagements:

  • Comment on the City's draft 2022-2027 Water and Waste Sector Plans
  • Comment on the City's draft 2022-2027 Integrated Development Plan
  • Comment on the City of Cape Town’s ‘Doing More’ Budget 2022/23
  • The Platform reached 3 426 users and more than 870 submissions were received during the pilot phase.

The City is thrilled to launch the first Call for Ideas for the Water and Sanitation Innovation Indaba.

We look forward to collaborating with you.


Issued by The City of Cape Town


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