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Consequences of non-compliance with the Consumer Protection Act 68 of 2008

15th November 2010

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This brief provides a short exposition of the consequences of non-compliance with the Consumer Protection Act. It also addresses the regulatory impact of the Act and its effect on agreements and relationships with consumers; and touches on the realisation of consumer rights and the role of consumer groups.


The Department of Trade and Industry ("DTI") has postponed the effective date of the Consumer Protection Act 68 of 2008 ("CPA") to 1 April 2011. Although this will allow businesses more time to prepare for the implementation of the CPA, all suppliers of goods and services are encouraged to step up with their preparations to ensure that they will be able to comply once it becomes effective. Although the regulations to the CPA have not yet been published, the DTI has indicated that the first draft may be finalised towards the end of October 2010.

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Written by: Ina Meiring, Director at Werksmans Attorneys

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