Various complaints have reached the FF Plus recently about possible administrative problems at the cellular phone provider MTN, regarding accounts and the FF Plus has therefore decided to offer a service to assist people with their problems with the service provider, Adv. Anton Alberts, the FF Plus’ parliamentary spokesperson on communications says.

Adv. Alberts says the complaints are reminiscent of the problems experienced with the invoicing of the e-toll system. This includes exorbitant accounts and even accounts of thousands of rand issued for unused services.

People who have already taken up the issue with MTN and could not be assisted, are invited to write to Neels Hattingh at help@vfplus.org.za.

According to Adv. Alberts a dispute could be declared about the issue and the FF Plus will in the mean time report the issue at the Consumer Protection Commission.

“If a dispute is declared and a consumer adds his case to it, it means that the service provider cannot act against such a person until the dispute has been resolved.

Issued by AfriForum