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South African Airways (SAA) has recently launched its new-look website at www.flysaa.com, which promises more speed, more options and more simplicity.

Flysaa.com assists passengers with travel needs from booking a ticket to advance checking in, to upgrading travel class using the Step-Up product, or finding accommodation and renting a car.

“SAA has made considerable changes to its online portal making it now even easier for customers to manage the complete travel experience,” says Kim Thipe, SAA Head Marketing.

The website has been upgraded with new features and functionality giving more choice to customers and encourages more engagement. Its new features include a new simplistic design and content elements which are in line with global standards making it easier to navigate the new flysaa.com. Added also are user-friendly icons directing customers to a more seamless travel experience.  Another feature allows customers to rebook international flights.  The new flysaa.com is a fully responsive website; and it is fully accessible for customers with special needs including passengers that rely on assistive devices such as screen readers.

Flysaa.com serves SAA customers globally and is translated into over nine languages and available from more than 100 points of sale. The website is geo-located to serve the regions where SAA flies, with a localised version for offers and content to facilitate transactions in multiple currencies.  Flysaa.com continues to have a Best Fare Guarantee that ensures that SAA has the most competitive fare online. Customers can also make bookings on mobile devices by visiting m.flysaa.com.

“We aim to get our passengers inspired by choosing from one of our amazing destinations within the SAA network, or with our connecting partners, complete with destination travel guides and useful travel tips, or to be able to check out all of our lowest fare offers available.

“The new online experience is a true reflection of SAA’s warm hospitality and premium brand. Our aim is to constantly improve our customer transactional touch-points,” says Thipe.

Flysaa.com will continue to be upgraded with new features and functionality throughout the year.

Issued by SAA